Previous Page
A. It depends! It depends on where you live, and when you ordered.
All orders received by 12 noon weekdays (Sydney time) excluding public holidays, Christmas Eve and New Years Eve are printed the same day and then DESPATCHED the next working day, (please note this does not mean you will receive them the next day).
It then depends on how long it takes Australia Post to deliver from us in Sydney metro to your address, by standard post.
For an extra charge of $6.95 you can select Express Post at checkout, which may speed up the delivery time to you.
Q. How much is postage?
A. Standard postage is free for orders over $20.00.
For orders with a discounted total less than $20.00, a $4.95 p&h charge is applied.
If you would like a trackable Australia Post Express Post Service, which may speed up the delivery to you, we charge $6.95. You can choose this option at checkout.
Q. Can I split a pack of labels between two or more names?
A. No. We do print a pack of 14 stick-on labels, the smallest pack on the market.
Any less than this and you will run out in a few weeks!
Q. What payment types do you accept?
A. Credit Cards: Visa, Mastercard, Diners and American Express, *cheque, *money order or *direct deposit to our bank account.
*Please note that paying by cheque, money order or direct deposit will slow down despatch of your order as we do not print your labels until we have received payment for them.
Q. Is it safe?
A. YES. Our secure site is fully encrypted and your credit card details only pass between you and our secure payment processor. We never see your card details, nor do we store them anywhere in our system.
Q. Can I place my order over the phone?
A. YES. One of our lovely staff members is happy to help you over the phone from 9.00 am - 4.00 pm Sydney time Monday to Friday. Please note that our volume based discount structure is 5% less generous for phone orders.
Q. What if I can't make my iron-on labels work?
A. Then we will refund you. We are so confident in the durability and quality of our product that we will refund you 110% of the value of your iron-on labels if they don't live up to our claims. Simply return the unused labels with a brief note outlining the problem, within 3 months of purchase. (110% guarantee offer may be limited to 10 sets per customer).
If you would like to make them work, but just need some help with the instructions, we will happily guide you over the phone, just give us a call. If the labels are properly bonded to the fabric, they simply won't come off.
Q. What do I need?
I am having a baby!
-
1 packet of 28 stick-on labels (small or medium size) for bottles and other containers
- 1 bag tag for your baby bag
- 1 packet of 55 stick-ons (for bottles, lunchboxes, anything that leaves the house)
- 1 packet of 70 or 110 iron-ons (you'll need to label every item of clothing they will wear)
- 1 bag tag
- 12 shoe overlays
- 1 packet of 55 stick-ons
- 1 packet of 35 iron-ons
- 1 packet of 12 shoe overlays
- 1 or 2 bag tags (school bag and library/sports bag)
- 1 packet of 55 stick-ons
- 1 packet of 70 iron-ons (remember school camps require everything labeled!)
- 1 packet of 12 shoe overlays
- 2 bag tags (school bag and library/sports bag)
- 1 packet of 130 pencil labels (for all stationery)
- 1 packet of 55 adult or clear stick-ons
- 1 packet of 105 or 210 iron-ons (you'll get through them!)
- 1 packet of 24 shoe overlays
- 2 or 3 bag tags (school bag and library/sports bag)
- 1 packet of 130 pencil labels (also great for glasses, swimming goggles, iPods)
- 1 packet of 55 adult or clear stick-ons
- 1 packet of 70 iron-ons (remember school camps)
- 1 packet of 12 shoe overlays
- 1 packet of 130 pencil labels (also great for glasses, swimming goggles, iPods)
- 110 iron-ons (these will go through the industrial laundry and are the only iron-on clothing labels that many nursing homes will allow. Remember every item of underwear, socks, nightwear and day clothing needs to be labeled)
-
1 packet of adult stick-on labels may be useful for small personal items like brushes, walking frames, canes and shoes