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FAQ

Q.  When will I get my labels?
A.  It depends!  It depends on where you live, and when you ordered.

All orders received by 12 noon weekdays (Sydney time) excluding public holidays, are DISPATCHED within 1 working day, (please note this does not mean you will receive them within 1 day).  Australia Post quote 2-6 working days for delivery depending on destination for Standard Post, 1-3 days for delivery depending on destination for Priority Post and "Next Business Day" for their Express Post Service within their next day delivery network.

Q.  Do you ship internationally?
A.  Yes, we ship everywhere! Standard international postage starts at $3.95 and is free for orders over $50. Your order will leave with Australia Post International.  When you get to our shipping page, you can enter your international address, it's that easy!
  If you live in a major metropolitan centre, you would expect to receive your orders within 7-14 working days. 

Q.  How much is postage within Australia?
A.  That's Mine will send your order FREE via Australia Post Priority Post to Australian addresses!  Please note Australia Post quote that this service takes 1-3 working days in the post to arrive.

If you would like a trackable Australia Post Express Post Service, which will speed up the delivery to you, we charge $6.95.  You can choose this option at checkout.  This service is typically next business day delivery for locations within the Australia Post next day delivery network.

Q.  Can I split a pack of labels between two or more names?
A.  No, sorry.   We do print a pack of 14 stick-on labels, the smallest pack on the market.
Any less than this and you will run out in a few weeks!

Q.  What payment types do you accept?
A.  Credit Cards: Visa, Mastercard, American Express and *direct deposit to our bank account.

*Please note that paying by direct deposit will slow down despatch of your order as we do not print your labels until we have received payment for them
.

Account Name: That's Mine Pty Ltd
BSB Number: 062155
Account Number: 10556672

Q.  Is it safe?
A.  YES.  Our secure site is fully encrypted and your credit card details only pass between you and our secure payment processor.  We never see your card details, nor do we store them anywhere in our system. 

Q.  Can I place my order over the phone?
A. YES.  One of our lovely staff members is happy to help you over the phone from 9.00 am - 4.00 pm Sydney time Monday to Friday. 

Q.  What if I can't make my iron-on labels work?
A.  Then we will refund you.  We are so confident in the durability and quality of our product that we will refund you 100% of the value of your iron-on labels if they don't live up to our claims.  Simply return the unused labels with a brief note outlining the problem, within 3 months of purchase.

 
If you would like to make them work, but just need some help with the instructions, we will happily guide you over the phone, just give us a call.  If the labels are properly bonded to the fabric, they simply won't come off.

Q.  What do I need?

I am having a baby!

  • 1 packet of 28 stick-on labels (small or medium size) for bottles and other containers
  • 1 bag tag for your baby bag

My baby/toddler is starting daycare: 

  • 1 packet of 56 stick-ons (for bottles, lunchboxes, anything that leaves the house)
  • 1 packet of 70 or 105 iron-ons (you'll need to label every item of clothing they will wear)
  • 1 bag tag
  • 12 shoe overlays

My child is starting school (K):

  • 1 packet of 56 stick-ons
  • 1 packet of 35 iron-ons
  • 1 packet of 12 shoe overlays
  • 1 or 2 bag tags (school bag and library/sports bag)

My child is going in to Years 1-6:

  • 1 packet of 56 stick-ons
  • 1 packet of 70 iron-ons (remember school camps require everything labeled!)
  • 1 packet of 12 shoe overlays
  • 2 bag tags (school bag and library/sports bag)
  • 1 packet of 130 pencil labels (for all stationery)

My child is starting Boarding School:

  • 1 packet of 56 adult or clear stick-ons
  • 1 packet of 105 or 210 iron-ons (you'll get through them!)
  • 1 packet of 24 shoe overlays
  • 2 or 3 bag tags (school bag and library/sports bag)
  • 1 packet of 130 pencil labels (also great for glasses, swimming goggles, iPods)

My child is starting High School:

  • 1 packet of 56 adult or clear stick-ons
  • 1 packet of 70 iron-ons (remember school camps )
  • 1 packet of 12 shoe overlays
  • 1 packet of 130 pencil labels (also great for glasses, swimming goggles, iPods)

My family member is going into a nursing home:

  • 105 iron-ons (these will go through the industrial laundry and are the only iron-on clothing labels that many nursing homes will allow.  Remember every item of underwear, socks, nightwear and day clothing needs to be labeled)
  • 1 packet of adult stick-on labels may be useful for small personal items like brushes, walking frames, canes and shoes